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Terms & Conditions

E-commerce Payments 

Our website accepts credit card payments. If you are using the online credit card payment facilities on this site then it is your responsibility to ensure that the transaction, credit card information, and all other details you provide in relation to your payments made through the Website are correct. We do not accept any liability for transactions which are incorrect as a result of inaccurate data or information provided by you. 

All credit card transactions for the purchase of goods from this website are processed in New Zealand Dollars via DPS Payment Express, an externally hosted secure payment gateway dedicated to this purpose.  Your card details will be entered into DPS payment express system only. 

This website does not receive and cannot retrieve the complete number sequence of your credit card from the transaction record. These details are only entered for processing the transaction on DPS secure SSL servers.

DPS Payment Express is certified and compliant to the Payment Card Industry Data Security Standards (PCI DSS), as a level 1 processor; this includes quarterly scans of its systems and annual onsite audits by a Qualified Security Assessor (QSA). DPS PCI compliance validatation can be found in VISA's Global List of PCI DSS Validated Service Providers.

Payment Express is a best practice system used to facilitate electronic payments, from multiple access points i.e. EFTPOS, Billing, IVR, CRM, Vending (GPRS), CRM (Mail Order / Telephone Order) and Web, seamlessly to a chosen acquirer in real time.

Cancellation of Orders

As most orders will be shipped within 24 hours you will need to contact us within 24 hours of placing your online order if you wish to cancel. Cancellation Requests will be considered on a case-by-case basis at our sole discretion.

Refund Policy

As a customer you are responsible for understanding the items you are purchasing from our site. We realize that exceptional circumstance can take place with regard to the product manufacture and supply where a refund may be required. You may contact us to request a refund. We will honour requests for refund for the following reasons.

- Non-delivery of the product.
- Delivery of incorrect product where replacement with correct items is not possible.
- Good with manufacturing defect.  
- Goods damaged in delivery.

While we will consider refunds for other reasons, refund requests for products free of defect or damage, correctly fulfilled to order and successfully delivered will rarely be considered.

Approved refund requests will be processed back to the purchaser's credit card. If you have any queries regarding an order, payment or refund, please contact us.

Consumer Guarantees Act 1993 

Where your purchase is for the purposes of your business, then the provisions of the Consumer Guarantees Act 1993 do not apply. Where your purchase is for personal use then you may have additional rights under the Consumer Guarantees Act 1993.

Terms of Delivery

Delivery is normally within 3 to 4 business days. However we ask you to please allow up to 7 days for delivery.  


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